What's Next in Information Technology Management


February 13, 2007
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Constructive Conflict
Steve Wille
Great-West Life

Do you see conflict at work? Does it stress you and others? Conflict is an essential part of effective decision making, and it does not have to be stressful if something good comes out of it. The key is to keep it constructive. Come to this month’s RMIMA meeting to learn more about Constructive Conflict.

This is not about conflict resolution or conflict management.  There is not a ray gun you can point at conflict and make it go away.  When you have smart, committed people working together trying to get something done, there are going to be multiple points of view.  No single point of view can possibly see the whole picture.  You need all the facts, opinions, thoughts, and feelings out in the open, and it needs to happen in a constructive way.  Patrick Lencioni in his book, The Five Temptations of a CEO, says “Harmony is like cancer to good decision making.  The only way to come to a good decision quickly is to suck all the honest opinions out of people efficiently.  We’re talking about productive ideological conflict.”

10:30: Registration
11:00: Speaker
Noon: Lunch
Red Lion Hotel – by the stadium

Steve Wille manages corporate application software development and support for Great-West Life.  He is a long time member of RMIMA and always generates lively discussion when he speaks at our meetings.  He has written training material on project management, team development, and supervision that is used in corporations throughout the country.  He has a BSBA from the University of Denver and an MBA from Regis University.  Steve has served on IT advisory boards for the University of Colorado, Regis University, Denver Technical College, and DeVry University.

Steve Wille co-authored material on conflict that has been published in Global Source, a business journal in China:

English translation from Chinese:
Constructive way to confront conflict

Don't get over excited
Also don't avoid or hide
Conflict is an opportunity for a better corporation

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